Return & Refund Policy

Return & Refund Policy – Montairval

At Montairval, customer satisfaction is our priority. We stand behind the quality of our products and want every customer to have confidence when shopping with us.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

· The item must be unused and in its original condition.

· The product must include original packaging and accessories.

· Proof of purchase is required.

Non-Returnable Items

Certain products may not be eligible for return, including:

· Used or damaged products caused by customer handling.

· Products without original packaging.

· Items marked as final sale.

Return Process

To request a return:

1. Contact our customer support team.

2. Provide your order number and reason for return.

3. Wait for return instructions.

4. Ship the product according to the provided instructions.

Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status.

Approved refunds will be processed to the original payment method.

Please allow several business days for your financial institution to complete the refund process.

Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with photos and order details. We will review the case and provide the appropriate solution.